Wow, amazing service!

A short time ago I purchased a nail gun from a supplier on Aliexpress in readiness for when I (eventually) start building my garden tool store/workshop. I’ve not yet had a chance to use it properly – I’ve just fired 10 or 15 nails by way of practice – so when the trestles I was using for painting my shutters collapsed a couple of days ago because their joints had never been fixed I was pleased to get an opportunity to put it into service.

I decided to use staples rather than nails but unfortunately after the first half dozen or so one jammed in the nose of the gun and when I tried to get it out it broke off at both ends rendering what is in effect a brand new gun unusable. So I contacted the supplier asking for advice on what I needed to do to extract the broken piece of staple.
They said they would check with their engineer and came back the next day with a proposal to send me a replacement part which I could fit myself. I replied saying I’d need instructions in advance on how to do so and they helpfully sent me a video showing how the gun had to be disassembled.

I could possibly do it but the person in the video was a skilled assembly worker, so I expressed my reservations and asked if there was any alternative, thinking that my gun could be returned to their German warehouse. They came back with an immediate response saying no worries, they will send me a brand new replacement gun.

I expressed my gratitude for what I considered a very generous gesture and proposed that if they sent me a return label I would return my gun. They replied saying that they don’t have a return label and that I could keep the original machine.

I admit to having had some dodgy experiences with Chinese suppliers but this one has proven to be exceptionally outstanding. And who are they? They are the Onevan Global Store who can be found on Aliexpress. I recommend them.