MAAF Assistance have been very good at sorting things out since my fan belt snapped. The recovery vehicle arrived in less than an hour and after my vehicle had been dropped off for repair at the garage in Saint Magne de Castillon, they arranged a taxi to drive me all the way back to Plazac at ridiculous cost. But that’s the way they do it as an alternative to providing road-side repair assistance as the RAC and AA do in the UK.
I received a call from the garage this morning at about 9.15 am telling me that my car was ready and that I should now phone MAAF Assistance myself with my ‘numero de dossier’ to arrange a taxi to get me back there to pick it up. So far, so good and the young lady at the other end of the phone when I did so was very jolly and kind. Shortly afterwards, I received a SMS on my mobile saying that the taxi would be with me in about 15 minutes and just after that, the phone rang. It was the taxi driver asking as usual, how to find my house. We had a bit of difficulty pin-pointing any local landmarks so eventually I asked him exactly where he was. ‘Opposite LeClerc’, was the reply. The only LeClerc supermarket in this area is near Perigueux, so I asked him which town he was in. ‘Saint Magne de Castillon’, was the reply 🙂
Oh dear, it’d be a long 15 minutes from there – more like 2 hours. Unfortunately, MAAF Assistance had booked a taxi at the wrong end! OK, not much difference for the taxi driver, but a big difference for me. But to give them their due, I’ve just received another call from them. It appears that the original taxi driver went back to them and told them what he’d found out and I’m now expecting a local taxi to arrive in about 20 minutes time. That’s a bit more like it, so well done MAAF Assistance 😉
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