Curiouser and curiouser

Still no sign of my new e-bike but it appears that my assumption about the postman confusing the two parcels that were being delivered to me in the depot was incorrect. La Poste had applied its own postage label over the original Chinese one on the packaging that had contained the bike helmet that was delivered on Saturday and when I took a closer look at it I found another delivery reference. When I checked that I found that the system is confirming delivery of that parcel.

So according to la Poste, two parcels were dropped off into my mailbox on Saturday – the helmet and my new e-bike. This is total nonsense, of course, because the Chinese supplier of the bike had already sent me a copy of the label confirming despatch of the bike which showed a gross weight for the package of 38.6 kg and there’s no way that that would anything like fit into my mailbox.

So what’s going on? La Poste has a help line which I’ve tried using several times today but, surprise surprise, it doesn’t work properly. When you key in a number in the multi-choice menu it just keeps talking to you, which isn’t that surprising because such systems operated by public sector businesses in France rarely do function as intended. I think it’s a ploy to stop you contacting them with problems, but you must draw your own conclusions…

But luckily I’ve got a la Poste on line account and in it I can access a virtual assistant. Amazingly, on this occasion I do seem to have succeeded in making a claim for non-delivery of a parcel. La Poste has said that the delivery service will get back to me with a detailed response within 48 hours and have given me a claim reference. However, I’m used to playing this game with EDF and Enedis and I’ll be pleasantly surprised if this will be enough to resolve the situation. I’ll have to wait and see.