Enedis again… oh dear

Yesterday I received an email saying that I’d received a message from Enedis and that I needed to log on to their web site to read it. I naturally thought that after all that has occurred over recent months (it’s been more than 6 months since I initiated my demand for an electrical supply) the message would be confirmation of the date when the connection would finally be made.

But no. It actually said that my ‘dossier’ was incomplete and lacked an item – namely a map ‘cadastrale’ taken from the government web site showing the terrain on which the connection is required. I was gobsmacked because when I initiated the demand back in May, I did so on Enedis’s own web site and the first thing that they demand is a map showing where the terrain is situated and its ‘réference cadastrale’. Nevertheless, I thought that there’s no point kicking up a fuss and just reminded them of that and again supplied the necessary information.

Which brings us to this morning. I’ve just received a telephone call from Enedis saying that they are unable to provide me with an electrical supply… because my land is too far from their nearest connection box ie they have reverted back to Day 1 of the whole process when I was told that the box was some way down the road from my property and that the network had to be extended before I could be connected.

I told the caller that this was not so because SDE24 had already carried out a network extension and that there is now an Enedis ‘coffret’ within 2 metres of the box that I installed two months or more ago on my land, to which it needs to be connected. This came as some surprise to the gentleman on the other end of the line who said that he’d pass on the information. In all honesty, I don’t know what’s going on in that organisation 🙁