At last. And not before time.<\/p>\n
Two other registered letters have gone unreplied to and they’ve now replied to my last one dated 23 May which was the strongest of the three. A professionally run customer service operation would at least have acknowledged receipt of the others and said that they were looking into the matter, but that tells us all we need to know about CDiscount.<\/p>\n
They have taken no responsibility for selling an illegal bike on their web site and have just blamed the bike’s supplier for being unable to provide a certificate of conformity and who they have acknowledged has now agreed to take the bike back and issue a refund.<\/p>\n
They have added that the bike must be placed in packaging equal to the original and that I should put this procedure into action while remaining in touch with the supplier. So I have done all the work and now they are telling me what has to be done. What a bloody cheek.<\/p>\n
I’ll wait a couple of days to see what, if anything, comes out of my latest contact with the DREAL. My guess is they will drag their feet and not reply for as long as possible in the hope that I’ll become frustrated (exasperated more like) and lose interest, in which case I will just go ahead and return the bike \ud83d\ude10<\/p>\n","protected":false},"excerpt":{"rendered":"
At last. And not before time. Two other registered letters have gone unreplied to and they’ve now replied to my last one dated 23 May which was the strongest of the three. A professionally run customer service operation would at least have acknowledged receipt of the others and said that they were looking into the … Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"class_list":["post-22872","post","type-post","status-publish","format-standard","hentry","category-main-blog"],"_links":{"self":[{"href":"http:\/\/www.micro-trike.co.uk\/wordpress\/wp-json\/wp\/v2\/posts\/22872","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.micro-trike.co.uk\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.micro-trike.co.uk\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.micro-trike.co.uk\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.micro-trike.co.uk\/wordpress\/wp-json\/wp\/v2\/comments?post=22872"}],"version-history":[{"count":3,"href":"http:\/\/www.micro-trike.co.uk\/wordpress\/wp-json\/wp\/v2\/posts\/22872\/revisions"}],"predecessor-version":[{"id":22875,"href":"http:\/\/www.micro-trike.co.uk\/wordpress\/wp-json\/wp\/v2\/posts\/22872\/revisions\/22875"}],"wp:attachment":[{"href":"http:\/\/www.micro-trike.co.uk\/wordpress\/wp-json\/wp\/v2\/media?parent=22872"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.micro-trike.co.uk\/wordpress\/wp-json\/wp\/v2\/categories?post=22872"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.micro-trike.co.uk\/wordpress\/wp-json\/wp\/v2\/tags?post=22872"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}