This has happened a few times now and I don’t mind as things don’t get pinched too often in these parts and I’d rather get a delivery than a note in my post-box saying that as there was no reply the delivery couldn’t be made. It also helps to know most of the delivery drivers who are happy to leave boxes without a signature as they also know me. So good customer service in my book.<\/p>\n
The box contained the 5 lamps that I’d ordered and here are a couple of shots of one of them.<\/p>\n
They are the Philips ‘Creek’ model and I like them because they are made out of powder coated aluminium so should last well. I also think that their neo-traditional design and their colour will go well with the house and I’m looking forward to putting them up this week if the weather allows.<\/p>\n I’d already received confirmation that Geodis would be dropping by with a delivery later today, several actually. The first message said that it would be between 1.30 and 4.30pm and the second said that it would be between 3.15 and 4.15. I’ve always been very pleased with Geodis’s service as they’ve made several deliveries over the past couple of years all without any hitches. And, more surprisingly, all by the same driver who, having arrived early, at about 1.30pm this afternoon, took the trouble to walk down to my caravan to let me know he’d arrived.<\/p>\n He’d brought with him a delivery of galvanized sheet metal that I’d ordered to repair the floor of my large trailer which has been unusable for the best part of two years since its original wooden floor rotted through. I’ll be needing it more and more over the coming months to collect stuff needed for the house and garden, so I was pleased when it arrived.<\/p>\n And what great service by the Geodis driver who had already unloaded the demi-pallet and left it outside my tool store, which coincidentally he’d also delivered when I had first moved into my caravan. And he was very complimentary about my house too \ud83d\ude09<\/p>\n Now onto the last customer service shocker. I mentioned in a recent post that when I unloaded the pallet of items that I picked up from Leroy Merlin a week ago, I found that two cartons of wall tiles were smashed. Five minutes after I’d dashed off a message together with some photographs I received a call from LR customer services to drop back into their SAV (‘service apr\u00e8s vente’, after sales department) where I would receive replacements or a refund. So far so very, very good.<\/p>\n After I’d received the Geodis delivery I thought it would be a good idea to go back to LR today as there was nothing doing either in or on the house and I needed a couple of things as well. My first stop was in the LR SAV where things began to go wrong almost immediately.<\/p>\n I gave them a copy of the message that I’d received from client services, a copy of the original order and photographs of the broken cartons and the smashed tiles. The young lady said OK, I should get a trolley, which I did returning with it empty. She asked where the tiles were. At my house, of course, I replied to which she said that she couldn’t do anything without the broken cartons and tiles.<\/p>\n I looked at her dumbstruck… well, not quite as anyone who knows me will understand. I asked her what she wanted to do with all of the pieces, and as she couldn’t give me any kind of meaningful reply, I said that I refused to go away to get the pieces and come back again and expected to receive replacements as nobody had told me previously that all the broken tile fragments were required.<\/p>\n I further suggested that given the amount that I’d spent at LR over the last couple of months, a not inconsiderable sum, I didn’t need to steal a couple of cartons of tiles and that perhaps it would be a good idea to refer the matter to someone a bit higher up.<\/p>\n I don’t mind making a fuss that everyone can overhear in a French customer services because firstly they are not used to it and everyone listens intently to what’s going on and secondly, because they expect compliance, the customer service agents are always more intimidated by the situation than I am.<\/p>\n I got my tiles, but shame on Leroy Merlin for allowing such a situation to arise. I have to say that after their impeccable record to date, it has somewhat dented my attitude towards them and I hope that it’s just a one-off occurrence \ud83d\ude41<\/p>\n","protected":false},"excerpt":{"rendered":" Three examples, one of which shows how NOT to do it. Yes, I know that I’ve talked about this before but it doesn’t do any harm to call out poor or badly done customer service when it happens because if nobody did, things would never get better. I was expecting two deliveries to my house … Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"class_list":["post-21009","post","type-post","status-publish","format-standard","hentry","category-main-blog"],"_links":{"self":[{"href":"http:\/\/www.micro-trike.co.uk\/wordpress\/wp-json\/wp\/v2\/posts\/21009","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.micro-trike.co.uk\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.micro-trike.co.uk\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.micro-trike.co.uk\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.micro-trike.co.uk\/wordpress\/wp-json\/wp\/v2\/comments?post=21009"}],"version-history":[{"count":16,"href":"http:\/\/www.micro-trike.co.uk\/wordpress\/wp-json\/wp\/v2\/posts\/21009\/revisions"}],"predecessor-version":[{"id":21025,"href":"http:\/\/www.micro-trike.co.uk\/wordpress\/wp-json\/wp\/v2\/posts\/21009\/revisions\/21025"}],"wp:attachment":[{"href":"http:\/\/www.micro-trike.co.uk\/wordpress\/wp-json\/wp\/v2\/media?parent=21009"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.micro-trike.co.uk\/wordpress\/wp-json\/wp\/v2\/categories?post=21009"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.micro-trike.co.uk\/wordpress\/wp-json\/wp\/v2\/tags?post=21009"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}![](\"http:\/\/micro-trike.co.uk\/images\/24apr23_01.jpg\")
<\/a><\/p>\n<\/a><\/p>\n